IFMA® Certified Facility Manager®
Industry recognized leader in core competencies. Less than 4000 active globally.
Certified
Facility Manager
Program Manager (Global Operations Center)
Apple — Places • 2023–2025
- Led a team that deployed TRIRIGA to 200+ commercial sites for EHS, cutting year-2 expenses 40%.
- Managed a 24/7/365 hotline for facility emergencies and coordinated cross-functional responses.
- Oversaw business use of a mobile app used by 600+ field staff, growing the initial user base by 200%.
- Directed FM systems training program for 800+ suppliers, plus internal technicians and leaders.
- Produced SLA/KPI reports using Tableau, Snowflake, Radar, Wrike, Box, and Excel.
Program Manager (Global Operations and Strategy)
Apple — Austin Facilities • 2022–2023
- Led rollout of an audit program for 20M+ square feet across 400 sites, enhancing knowledge of issues.
- Built global staff websites with process guides and documentation, improving staff satisfaction.
- Produced and optimized quarterly OPEX reports covering $150M+ in spend.
- Facilitated a steering committee to present operational changes to senior leadership for review.
Program Manager (Americas PMO)
Apple — Austin Facilities • 2021–2022
- Served as interim team lead for 9 months, reporting to Americas Real Estate Senior Director.
- Co-led TRIRIGA rollouts for Americas facilities, and implemented COVID-response and return-to-office.
- Standardized programs for maintenance, services, and capital projects across the Americas portfolio.
- Trained 400+ suppliers, managers, and technicians on ticketing and billing systems.
Facilities Systems Technician
Apple — Austin Facilities • 2017–2021
- Used mechanical, electrical and plumbing knowledge to improve operations.
- Developed FileMaker apps to solve field service issues such as move inventory and key tracking.
- Administered regional websites, ticketing systems, and file-sharing services.
Education and Family Development • 2015–2017
Growth Manager / Interim Team Lead
Apple — Austin Facilities • 2011–2015
- Unified resources & reporting across the region.
- Trained 400+ suppliers, managers, and technicians.
- Developed invoice discounting & intake-to-payment flows.
Full CV and references available on request.